Published inratemyservice release notesUpcoming UI changesWe’re changing how you’ll distribute surveys and enhancing survey performance analysis.Aug 31Aug 31
Published inWinning with CXCustomer Experience x Data Privacy — a symbiotic relationshipThis article explores this crucial challenge, offering practical tips for building trust through transparency and data control.Aug 20Aug 20
Published inWinning with CXRevolutionizing Financial Services: Crafting and Implementing a Winning Customer Experience…Learn how Zamara, a leading diversified financial services provider in Kenya, implemented a robust customer experience (CX) strategyJul 11Jul 11
Published inWinning with CXElevating Employee Experience for Customer Experience SuccessOrganisations are grappling with new challenges and opportunities in today’s rapidly evolving business landscape. Amidst this…May 15May 15
Published inWinning with CXPerfect Vision: Navigating the Feedback Loop at OpticaDiscover how Optica delivers exceptional eyecare experiences to its customersMay 2May 2
Published inratemyservice release notesIntroducing reportsReports make it easier to share relevant customer and employee insights with your colleagues and take collaborative action on change…Mar 19Mar 19
Published inWinning with CXCustomer Experience matters in B2B relationshipsA lesson on shared responsibilityMar 1Mar 1
Published inWinning with CXNavigating the balance between AI and the human touch in customer experienceAI has limitations and human judgment is still essential for excellent customer serviceFeb 23Feb 23
Published inratemyservice release notesIntroducing Tickets — A New Way to Enhance Customer ExperienceWe are thrilled to announce a significant update to our Experience Management Platform: Tickets. This powerful addition allows you to…Oct 16, 2023Oct 16, 2023
Published inWinning with CXStrengthening the Feedback Loop: A Key Driver of Customer Experience and GrowthSimply collecting feedback is not enough; organizations must establish a robust “close the loop” process to effectively utilize customer…Oct 13, 2023Oct 13, 2023
