Published inratemyservice release notesFAQsHere are quick answers to questions you may have about our platform.Dec 18, 2024Dec 18, 2024
Published inratemyservice release notesIntroducing suppression listsSuppression lists are designed to streamline customer communications while ensuring compliance with data privacy regulationsDec 3, 2024Dec 3, 2024
Published inratemyservice release notesMeasuring Customer and Employee EmotionUnderstanding customer emotion can help you forge a deeper understanding of your customers and enhance their brand loyalty.Nov 19, 2024Nov 19, 2024
Published inratemyservice release notesAutomated email surveysOur robust and secure integrations allow you to seamlessly automate your voice of the customer (VoC) program using emails.Nov 8, 2024Nov 8, 2024
Published inratemyservice release notesUpcoming UI changesWe’re changing how you’ll distribute surveys and enhancing survey performance analysis.Aug 31, 2024Aug 31, 2024
Published inWinning with CXCustomer Experience x Data Privacy — a symbiotic relationshipThis article explores this crucial challenge, offering practical tips for building trust through transparency and data control.Aug 20, 2024Aug 20, 2024
Published inWinning with CXRevolutionizing Financial Services: Crafting and Implementing a Winning Customer Experience…Learn how Zamara, a leading diversified financial services provider in Kenya, implemented a robust customer experience (CX) strategyJul 11, 2024Jul 11, 2024
Published inWinning with CXElevating Employee Experience for Customer Experience SuccessOrganisations are grappling with new challenges and opportunities in today’s rapidly evolving business landscape. Amidst this…May 15, 2024May 15, 2024
Published inWinning with CXPerfect Vision: Navigating the Feedback Loop at OpticaDiscover how Optica delivers exceptional eyecare experiences to its customersMay 2, 2024May 2, 2024
Published inratemyservice release notesIntroducing reportsReports make it easier to share relevant customer and employee insights with your colleagues and take collaborative action on change…Mar 19, 2024Mar 19, 2024
