Rate My Serviceinratemyservice release notesMeasuring Customer and Employee EmotionUnderstanding customer emotion can help you forge a deeper understanding of your customers and enhance their brand loyalty.1d ago1d ago
Rate My Serviceinratemyservice release notesAutomated email surveysOur robust and secure integrations allow you to seamlessly automate your voice of the customer (VoC) program using emails.Nov 8Nov 8
Rate My Serviceinratemyservice release notesUpcoming UI changesWe’re changing how you’ll distribute surveys and enhancing survey performance analysis.Aug 31Aug 31
Rate My ServiceinWinning with CXCustomer Experience x Data Privacy — a symbiotic relationshipThis article explores this crucial challenge, offering practical tips for building trust through transparency and data control.Aug 20Aug 20
Rate My ServiceinWinning with CXRevolutionizing Financial Services: Crafting and Implementing a Winning Customer Experience…Learn how Zamara, a leading diversified financial services provider in Kenya, implemented a robust customer experience (CX) strategyJul 11Jul 11
Rate My ServiceinWinning with CXElevating Employee Experience for Customer Experience SuccessOrganisations are grappling with new challenges and opportunities in today’s rapidly evolving business landscape. Amidst this…May 15May 15
Rate My ServiceinWinning with CXPerfect Vision: Navigating the Feedback Loop at OpticaDiscover how Optica delivers exceptional eyecare experiences to its customersMay 2May 2
Rate My Serviceinratemyservice release notesIntroducing reportsReports make it easier to share relevant customer and employee insights with your colleagues and take collaborative action on change…Mar 19Mar 19
Rate My ServiceinWinning with CXCustomer Experience matters in B2B relationshipsA lesson on shared responsibilityMar 1Mar 1
Rate My ServiceinWinning with CXNavigating the balance between AI and the human touch in customer experienceAI has limitations and human judgment is still essential for excellent customer serviceFeb 23Feb 23
